Экономические науки

Hripunova K., Smaznoy V.V.

Donetsk national university of economics and trade named after

M. Tygan-Baranovsky

Human resource management in hotel industry

One of the most important departments of any hotel staff is human resource management. Proper human resource management can be the difference between a really well run hotel and a poorly run one. The human resource manager can control almost the whole feeling and presence of the entire hotel. This makes the importance of human resource management for hotels very evident.

There are several different areas in which human resource management is very important. One of these areas is for newly hired employees. The employees that are hired in a hotel can really alter the quality of service and the whole atmosphere of the hotel. This means that it is very important to pick upbeat, dedicated workers for each position. It is the job of the human resource manager to make sure that good people are chosen to work in the hotel. In many cases many hotel workers are only participating in hotel work because they can find nothing else to do. Not very many people have a dream of running or serving in a hotel environment. However, there are some people who do want to work in that capacity, and it is the job of the human resource manager to find those people.

Retention of employees is another large problem in the hotel service business. Since so many of the employees do not have hotel work as their ending career goals, many of them only work in a hotel for a short amount of time. Other employees may have to be let go because of poor work ethics or other issues. However, there are ways that a hotel human resource manager can curb some of the desire and likelihood that employees will move to other jobs quickly. The importance of human resource management for hotels is very large in this area. Managers can provide good training and incentive programs that will cause employees to stay longer at the hotel. Having a clear progression plan to advance to higher levels of service will also cause employees to stick around much longer.

The issue of employee progression and promotion is also another large issue for the hotel industry. The importance of human resource management for hotels is proven in this area. Hotels which provide ways for employees to advance in position, or that provide training for employees so that they can gain skills necessary for an advanced position are very important to the retention rate of employees. It is easy to implement services of this nature and the expense is negligible compared to the expense and time necessary to constantly find new employees to replace the ones that always leave shortly after being hired. One of the easiest things to implement is English lessons. Many hotel employees do not speak English very well, and so it is a great incentive for them to stay working at a hotel if they are offered English lessons.

The significance of human resource management for hotels is also important in the area of employee services. If the employees know they can come to the human resource manager whenever they have a problem or issue then it is easier for them to work in good conscience. Many human resource departments implement different games and activities to make the work environment more interesting and fun for employees. There are many different services that a human resource manager can think of to help employee morale. Maybe the hotel could implement a babysitting service, or have a park day every year. These little services go a long way towards making happy employees. Happy employees make happy companies and happy customers.

In conclusion, I`d like to say, that the importance of human resource management for hotels is very great. There are thousands of ways that a human resource manager can make a hotel run more smoothly and more efficiently. There are many different areas that can benefit from the experience and guidance of a human resource manager. Therefore it is very important to not undermine the manager's importance. Without the human resource manager a hotel is not the same or as pleasing to customers and employees.